12.4.210 COMPLAINT RESOLUTION SYSTEM
(1) BMA cooperators or hunters may make complaints
to the department of problems they have encountered on a BMA. The department
shall use the following procedure to investigate and resolve complaints.
(a) Block management personnel are encouraged to work on-site to address problems
before they reach the complaint stage.
(b) Formal complaints must be in writing, signed by the complainant and may be
presented to any department employee. Complaints need to include information
describing the events that transpired, the BMA involved, and the names,
addresses and, if possible, phone numbers of all individuals involved.
(c) Complaints will be turned in immediately to the regional supervisor of the
region in which the problem occurred and documented for tracking purposes.
regional supervisor is responsible for assessing complaints and initiating the
appropriate level of investigation. If the complaint involves state lands or
federal lands, the supervisor will involve the appropriate management agency in
resolving the complaint.
the conclusion of the investigation, the regional supervisor will provide
written notification to the complainant and the department field services
administrator of the results of the investigation as well as any action taken
as a result of the investigation. Other parties directly involved with the
complaint (cooperator, land management agencies, etc.) will also be notified.
complainant may appeal the action taken by a regional supervisor to the
director. The director will review the complaint and investigation and issue a
(g) Following the close of the hunting season, the field services division of the department
will review and summarize all complaints lodged during the preceding hunting
season. Each regional office will get a copy of this summary as well as
identification of problem areas and suggested solutions.
BMAs with any complaints which remain unresolved on March 1 annually after
having been investigated through this process, the complaints will be reviewed
as set forth in ARM 36.25.167 to determine if a public review is necessary to
assess if continued enrollment in the program is appropriate.
History: 87-1-301, 87-1-303, MCA; IMP, 87-1-301, 87-1-303, MCA; NEW, 1994 MAR p. 1691, Eff. 6/24/94.