(1) General essential standards for public libraries are as follows:

(a) On an annual survey, library customers indicate that they have received courteous and helpful service from all library staff.

(b) The library uses comparative statistics, annual surveys, or other methods to evaluate the services offered.

(c) The library offers programming for children and adults.

(d) The library has policies and/or procedures for services provided.

(e) The library programming is free and open to all.

(f) The library must make every effort to maintain confidentiality of library records as addressed in 22-1-1103 , MCA.

(g) Core library services as defined by the local community and library are provided all hours the library is open. Examples include lending circulating materials, reference, and interlibrary loan.

(2) General enhanced standards for public libraries are as follows:

(a) The library provides information about the community to customers.

(b) The library offers programming for children, adults, and young adults.

(c) The library offers or makes patrons aware of virtual reference services.

(3) General excellent standards for public libraries are as follows:

(a) The library collaborates with other community organizations and educational institutions to promote library services.

(b) The library provides library outreach services.

(c) The library has a Friends of the Library organization.

(d) The library has wireless internet access for patrons.