(1) Telephone requests from system members or benefit recipients for general information will be handled in a manner most efficient to both the member or benefit recipient and the division, subject to written verification.

(2) Specific information, particular to a member or benefit recipient's account, will only be released upon receipt by the division of a written authorization signed by the member or benefit recipient.

(3) The administrator may release information to governmental agencies with statutory authority to access specific information. The requesting agency must submit the request in writing citing proper legal authority to obtain the specific information.