(1) Each program shall have written policy and procedures to include the following:

(a) employee grievance procedures;

(b) lines of authority;

(c) orientation and ongoing training;

(d) performance appraisals;

(e) rules of conduct;

(f) prohibited conduct that constitutes sexual and personal harassment; and

(g) duties and responsibilities of employees.

(2) Each program shall have:

(a) a personnel file for each employee; and

(b) written policy and procedures describing required minimum initial and ongoing staff training and the requirement that staff members complete at least the minimum training required.

(3) Direct care staff initial training shall consist of the following minimum requirements:

(a) the program's policy, procedures, organization, and services;

(b) mandatory child abuse reporting laws;

(c) confidentiality;

(d) medical protocols and emergency procedures;

(e) suicide prevention; and

(f) de-escalation of crisis situations and passive physical restraint techniques to ensure the protection and safety of the program participants and staff.

(4) A program which uses volunteers, substitutes, or student interns shall have written policy and procedures covering direct supervision by program staff.

(5) The program shall document the trainings and maintain training records.