(1) Each mental health center shall employ or contract with an administrator who shall:
(a) maintain daily overall responsibility for the mental health center's operations;
(b) develop and oversee the implementation of policies and procedures pertaining to the operation and services of the mental health center;
(c) establish written orientation and training procedures for all employees including new employees, relief workers, temporary employees, students, interns, volunteers, and trainees. The training must include orientation on all the mental health center's policies and procedures;
(d) establish written policies and procedures:
(i) defining the responsibilities, limitations, and supervision of students, interns, and volunteers working for the mental health center;
(ii) for verifying each professional staff member's credentials, when hired, and thereafter, to ensure the continued validity of required licenses; and
(iii) for client complaints and grievances, to include an opportunity for appeal, and to inform clients of the availability of advocacy organizations to assist them.
(e) develop an organizational chart that accurately reflects the current lines of administration and authority; and
(f) maintain a file for all client incident reports.
(2) Each mental health center shall employ or contract with a medical director who shall:
(a) coordinate with and advise the staff of the mental health center on clinical matters;
(b) provide direction, consultation, and training regarding the mental health center's programs and operations as needed;
(c) act as a liaison for the mental health center with community physicians, hospital staff, and other professionals and agencies with regard to psychiatric services; and
(d) ensure the quality of treatment and related services through participation in the mental health center's quality assurance process.