(1) When the child abuse hotline receives an incoming communication, the CI specialist will:
(a) ask the caller's identity:
(i) if the caller does not wish to self-identify, the CI specialist shall also accept an anonymous call;
(b) use standardized questions to screen the communication and determine:
(i) the type of child abuse or neglect alleged;
(ii) the level of response required; and
(iii) how the report will be classified;
(c) check the program information system for prior reports on the same persons; and
(d) enter the report information into the protective service information system described at ARM 37.47.315.
(2) When the incoming communication received by the hotline contains an allegation of child abuse or neglect requiring investigation, the CI specialist shall transmit the report to a local office for a response pursuant to 41-3-202 , MCA.
(3) When an incoming communication received by the hotline results in a report alleging child abuse or neglect which indicates a child may be in immediate danger of serious harm, thus requiring an immediate response, the CI specialist will promptly contact the appropriate social worker in the field designated to receive those reports and verbally inform the field social worker of:
(a) the nature of the concerns;
(b) where the child or children of concern can be located; and
(c) any other information necessary to facilitate protection of the child or children.
(4) Following verbal communication with the field social worker, the CI specialist shall promptly enter the report information into the protective service information system and transmit the report electronically to the department's local office.
(5) When an incoming communication received by the hotline does not contain an allegation of child abuse or neglect, but instead is classified as a request for services, as child protection information only, or a report regarding a licensee issue, the CI specialist shall also record that information.